Lightroom mobile trial expired but should have access via education license

Forum|Forum|6 years ago
August 14, 2019
1 reply
257 views

I work for a college in the UK and we have a site wide education license for Creative Cloud. I should have access to Lightroom CC on my ipad but it now says Trial Expired when I log in. Our IT team have been useless at troubleshooting and it has been ongoing for nearly 3 months! Can somebody from Adobe assist? I get the same issue on my windows desktop and my android device, so is not an IOS issue. Is anyone able to give me a definitive solution?

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T

TheatreguyKD

Participant

I am having the same issue.

C

Charlie.D

Inspiring

Hi chrisb35124250 and theatreguykd

Please contact your school's administrator for your Adobe Creative Cloud plan to confirm your access to Lightroom and that the account you are signed into is a registered user.

If your administrator needs help, he or she should contact Support, as this is a peer-support forum Support does not monitor. Your administrator can find Support info at: https://helpx.adobe.com/enterprise.html

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