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sarzy
Participant
February 11, 2025
Question

Lightroom Mobile UI Blocking Guides Placement

  • February 11, 2025
  • 2 replies
  • 771 views

I’m experiencing an issue with the Lightroom iOS app that has persisted since the iPhone 11. The problem occurs when using the Guides tool under Crop > Edit > Guided. The UI at the bottom of the screen blocks the lower portion of the image, making it impossible to place a guide there.

 

When I try to use two fingers to move the image up to access the blocked area, it immediately snaps back down under the UI. The expected behavior is that I should be able to see the entire image and place guides anywhere on it. However, the UI unnecessarily occupies about a third of the screen, despite not having any buttons in that section that require that much space.

 

I am using the latest version of Lightroom on an iPhone 16 Plus with the latest iOS update. I’ve attached a video demonstrating the issue. Please let me know if there is a fix or if this can be addressed in a future update.

 

Thanks,

[Your Name]

2 replies

A
Community Manager
AlekeCommunity Manager
Community Manager
February 11, 2025

Hi @sarzy! 👋

Welcome to the community! Thanks so much for taking a video of the issue!

I've been testing it on my end, and the UI is much smaller. I can zoom the photo in and out to place the guides. I'm using an Android device though, and I don't have an iPhone to test this right now. Just to double-check, could you let me know the exact version number of Lightroom Mobile you have installed? If you try to pinch to zoom and then move the image up, does it still snap back to place? Have you tried uninstalling and reinstalling the app?

Thanks a bunch!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
C
Community Manager
Charlie.DCommunity Manager
Community Manager
February 11, 2025

Hello @sarzy 

This is mysterious... I have tried on iPhone 11, 15, and also the 13 Mini.  Though the issue seems obvious from your screen video, I cannot reproduce the problem.  I even tried enabling various iOS display settings like Zoomed vs not zoomed UI, large fonts, etc.

 

Does this reproduce for you every time (the black bottom bar displaying so large that it covers the image)?

 

Can you think of any iOS Setting you specified that might relate to this?  Or can you think of any app workflow details, steps to reproduce this, that would me see the issue?  I'll keep exploring how to reproduce this, but wonder if you happen to know already.

 

Until I can reproduce this so that a developer can debug it, as a workaround let me suggest you work from the center --> out, instead of bottom --> up.  Then once your guided upright anchor points display, you can adjust their position to get the right alignment.

    S
    sarzyAuthor
    Participant
    February 19, 2025

    My answers in italics.

     

    Does this reproduce for you every time (the black bottom bar displaying so large that it covers the image)?

    This has been an issue every time I use the app across two phones.

     

    Can you think of any iOS Setting you specified that might relate to this? 

    Where do you recommend I look?

     

     can you think of any app workflow details, steps to reproduce this, that would me see the issue

    The problem occurs when using the Guides tool under Crop > Edit > Guided. The UI at the bottom of the screen blocks the lower portion of the image, making it impossible to place a guide there.

     

    When I try to use two fingers to move the image up to access the blocked area, it immediately snaps back down under the UI. 

     

    as a workaround let me suggest you work from the center --> out, instead of bottom --> up.  

    I have tried this and from the attached video you can see the issue of the image snapping back underneath the bar persists. 

     

     

     

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    February 19, 2025

    @sarzy None of us on the team can reproduce the problen shown in your video, when we use the latest 10.2.1 build available on the app store.  

     

    Inside the app settings, under About Lightroom, what version do you have installed?  My guess is you're using an older version of the app.  Please find the Lightroom app in the iOS App Store.app, and choose Update

     

    Let us know if were using an older app version, and if updating helped!

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