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SandyBeaches27
Participant
June 8, 2022
Question

Lightroom Mobile - Unexpected Trial Subscription

  • June 8, 2022
  • 1 reply
  • 102 views

Hello

 

I have a subscription for photoshop paying £9.99 a month however my lightroom mobile app is saying the trial has expired. I've tried signing out and back in again but with no luck.

 

Can someone please advise?

 

Thank you

 

{Thread title updated by moderator}

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
June 8, 2022

Hi Sandy,

 

Thanks for reaching out. We are sorry for the trouble. I'd love to help you figure this out.

I have checked your account, and it could be an account-related issue for the authentication error you have encountered.

 

As per Google Support: Gmail addresses ending in @gmail.com and @googlemail.com are the same e-mail address and do not represent two different accounts.

However, that is not the case in the way accounts are authorized in Adobe currently. Instead of using the social log-in options, please log in manually by entering the email address (ending with gmail.com) and your password on the Lightroom Mobile application.

 

Let us know if this helps,

Thanks!

Sameer K

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