Skip to main content
esthela44091871u8un
Participant
May 1, 2025 1:36 PM UTC
Question

Lightroom Mobile won’t sync AI masks between devices anymore

Hi Adobe team,
I'm using Lightroom Mobile on three devices with the same updated version, and I’ve been experiencing a serious issue: AI-based masks (like Select Subject or Select Sky) are no longer syncing at all between devices.

Previously, when I created a mask on one device, it would sync perfectly to the others. Now, not only do the masks not update — they don’t even show up as existing on the other devices. It’s as if no masks were ever created.

I've tried:
- Logging out and back in on all devices
- Forcing sync by making edits
- Duplicating the image
- Ensuring stable internet on all devices

None of these actions worked.

Please let me know if this is a known issue or if there’s a workaround, because this completely breaks the mobile workflow.

Thanks in advance.

    32 replies

    Community Manager
    Ignacio BCommunity Manager
    Community Manager
    Sep 2, 2026 4:06 PM UTC

    Hi,

    thank you for reporting this, if you tap on the cloud icon on those devices does anything show up?
    Do you only use Lightroom on devices? 

    Thanks,
    Ignacio
     

    Translate
    Lightroom Mobile iOS Quality Engineer
    luK.M
    Participant
    Sep 2, 2026 2:55 PM UTC

    Bonjour à toutes et tous, 
    J’ai un problème similaire mais avec l’outil pinceau des masques utilisé sur Lightroom mobile. Ces derniers apparaissent bien sur Lightroom Web (dans la liste des masques appliqués) mais les modifications ne sont pas retranscrites sur la photo et la surbrillance des zones modifiées non plus. Quelle que soit la manipulation rien ne bouge. Et sur Lightroom PC (Sous Windows) ils n’apparaissent même pas du tout dans la liste, tous les masques créés avec le pinceau sont purement et simplement ignorés.

    Ce problème n’existe que dans le sens Mobile vers PC. Il n’apparait pas dans l’autre sens: Pc vers Mobile. Tous les masques et outils pinceau s’affichent bien (et avec les modifications).


    Les synchronisations se font très bien avec le reste et mes versions sont toutes à jour… Grosse perte de temps dans le work flow quand je suis en déplacement.

    Bien à vous
     

    Translate
    Community Manager
    Ignacio BCommunity Manager
    Community Manager
    Sep 15, 2026 12:12 PM UTC

    Hi, which client are you referring to when mentioning Lightroom Mobile.
    Is this Mac, Win, Android or iOS?

    Translate
    Lightroom Mobile iOS Quality Engineer
    dj_paige
    dj_paige
    Legend
    Sep 1, 2026 4:45 PM UTC

    Somehow, this post wound up in Lightroom Classic forum, but it is not about Lightroom Classic. It belongs in the Lightroom (Ecosystem) forum, as per ​@kglad below.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Sep 1, 2026 1:13 PM UTC

    post this in the lr forum, https://community.adobe.com/lightroom-ecosystem-cloud-based-677

     

    p.s. change your title to avoid a duplicate message problem.

    Translate
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Sep 1, 2026 10:25 AM UTC

    You might want to post in the Lightroom forum. I located one such previous post as well, see if that discussion helps

     

    Translate
    -Manan
      luK.M
      Participant
      Sep 2, 2026 2:39 PM UTC

      Thanks for the tips ;) it’s exactly i wanted to do in fact :))

      Translate
      luK.M
      Participant
      Sep 1, 2026 10:11 AM UTC

      Les masques pinceaux créés sur lightroom mobile n'apparaissent pas dans la liste des masques sur lightroom PC malgré la synchronisation. Par contre, quand on va sur Lightroom Web les masques pinceaux de la photo créés sur mobile sont bien eux dans la liste, mais pas les modifications apportées et elles n'apparaissent pas non plus en surbrillance sur la photo. 

      Translate
      Adobe Employee
      Charlie.D
      Adobe Employee
      Jun 23, 2025 11:18 PM UTC

      @esthela44091871u8un , @Generous_view0D45 , @CandyB13  

       

      After applying our latest June updates for LR desktop and iOS, are you still able to reproduce this issue?

      Translate
      Adobe Employee
      Charlie.D
      Adobe Employee
      May 6, 2025 5:59 PM UTC

      Hello @esthela44091871u8un 

      You tagged both Mac and iPadOS for this issue.  Can you clarify your workflow, and share specific steps on how to reproduce this? 

       

      For example, which device imports the image, which device edits and applies Select Subject or Select Sky?  And can you confirm which device does not see the edits sync and display?

       

      Also, like Aleke asked, does the Lightroom Web app at https://lightroom.adobe.com show the edits?

      Translate
      esthela44091871u8unAuthor
      Participant
      May 6, 2025 6:19 PM UTC
      Hello, thank you for your response.



      I use an iMac to import the RAW images — that’s my main workstation. I do the culling using AfterShot, and then import the selected files into Lightroom Classic. On the iMac, I apply presets and update the AI masks (such as Select Subject and Portrait Enhancements).



      The edits, including the AI masks, used to sync almost instantly with my iPad (using Lightroom Mobile). On the iPad, I would fine-tune lighting and straighten the horizon. Those edits also synced with a second Mac, which is used for exporting and Photoshop work.



      Lately, the masks still appear on the synced devices (iPad and second Mac), but they show as outdated or incomplete — I have to manually click “Update Mask” on each file. This didn’t happen before, and it’s disrupting the workflow.


      Enviado desde mi iPhone
      Translate
        Generous_view0D45
        Known Participant
        May 13, 2025 5:32 PM UTC

        This happens to me with EVERY photo I add an AI mask to on Windows when I load it on LR mobile on my Android phone. Every AI mask has to be manually updated.

        Translate
        CandyB13
        Participating Frequently
        May 5, 2025 8:19 PM UTC

        I am copying my settings (inclusive of my masks) from one photo and selecting several other photos to them paste those edits to.  Unfortunately, the masks are not computing when pasted.  I am having to go in and click on each mask individually to update it on every photo which is very time consuming.  It's actually more efficient for me to just copy and paste the edits and masks one by one because when I do that the masks do compute.  Is anyone else having this issue when batch editing?  It's happening on my iPad and on my iPhone.  Is this a bug?  I'd love to get this fixed so I can truly batch edit my images for the galleries I'm working on.  Any help or guidance is greatly appreciated!  I am on the newest version of Lightroom CC (mobile).

         

        Thanks!

        Translate
          selondon
          Community Expert
          selondonCommunity Expert
          Community Expert
          May 7, 2025 7:28 AM UTC

          @CandyB13 

           

          Do you have Lightroom Desktop as well, to try it on there?

           

          Admittedly, I rarely use Masking in Lightroom but believe Lightroom tries to recreate AI masks, although fixes may be required.

          With non AI masks, do these not always require editing after pasting?

           

          Maybe the mask cannot update in unless you have  a photo 'active'?

          Translate
          CandyB13
          Participating Frequently
          May 15, 2025 9:55 AM UTC

          Yes, if happens on my laptop too unfortunately.

          Translate
          Community Manager
          AlekeCommunity Manager
          Community Manager
          May 1, 2025 3:56 PM UTC


          Hi @esthela44091871u8un! Welcome to the community!

          Could you double-check that you're correctly logged in to your Adobe ID on all of your devices?

          Please also try logging into Lightroom Web and see if there are any sync errors. You can follow this handy guide to solve any sync errors: Solve Sync Errors.

          Thank you!

          Alek

          Translate
          *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
          esthela44091871u8unAuthor
          Participant
          May 2, 2025 2:25 AM UTC
          Todo se sincroniza casi al momento, excepto las máscaras
          Enviado desde mi iPhone
          Translate
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices