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lorishoults
Participant
January 14, 2020
Question

Lightroom no longer finding images on my Canon EOS 5D Mark IV

  • January 14, 2020
  • 2 replies
  • 874 views

Trying the load RAW images from my Canon EOS 5D Mark IV and all of a sudden Lightroom (on my Mac) is giving me the message "We're searching for images. This could take a while. You can wait, or cancel the import and try a different source. If you are importing from a phone, please make sure it's unlocked." It spins until my camera goes to sleep and then says "No images that can be imported were found in the selected source. If you are importing from a phone, please make sure it's unlocked." I have loaded RAW images in this way many times with no problems. Wondering if this is related to the most recent update? Any thoughts on how to resolve?

    This topic has been closed for replies.

    2 replies

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    January 14, 2020

    Are you using MacOS Catalina 15.2? There is a problem with direct connection of cameras with this update. Use a card reader instead.

    -- Johan W. Elzenga
    1
    1111sarah
    Participant
    January 25, 2020

    I have the same issue but using a card reader and SD card (not directly linked up to camera ) and on Catalina

    nikunj.m
    nikunj.m
    Legend
    January 14, 2020

    Hi there,

     

    We are sorry about the experience with Lightroom while trying to import images from your camera.

     

    Would you mind going to the Help menu in Lightroom, then select System info and share the first 15 lines with us here? Are you able to access the camera through the finder on your Mac?

     

    You can try connecting the camera using a different cable or check if you are able to import if you connect a card reader to the computer.

     

    Regards,

    Nikunj

    B
    Bianca311022336i3s
    Participant
    October 11, 2024

    I have the same problem, see below system info first lines:

    Lightroom version: 7.5 MAS x64 [ 20240801-2320-5b173a1 ] (Aug 1 2024)
    NGL Version: 1.37.0.9
    WF Version: 6.4 b041ae4
    VF Version: 1.0.139
    HIL Version: 40409
    CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

    Operating system: macOS
    OS Version: macOS 15.0.1 (24A348)
    Application architecture: x64
    Computer model: MacBookPro16,1 / Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
    Logical processor count: 12
    Processor speed: 2.6 GHz
    Built-in memory: 16,384.0 MB
    Real memory available to Lightroom: 16,384.0 MB
    Real memory used by Lightroom: 1,578.0 MB (9.6%)
    Peak memory used by Lightroom: 1,766.0 MB
    Memory cache size: 3,818.0 MB

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    October 11, 2024

    Please do not post a “me too” message to a thread that is several years old. Your problem may seem the same as the one discussed here, but the chance that it is really the same as a problem that occurred many years ago is very slim. Find a recent thread, or create a new thread explaining in detail what your problem is. Do not forget to give information about your OS (Windows or MacOS? What version?) and give the Lightroom version number as well. You are using MacOS 15, not Catalina.

     

    -- Johan W. Elzenga
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