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christianh31161803
Participating Frequently
September 17, 2020
Question

LIGHTROOM NOT OPENING CR2 RAW FILES

  • September 17, 2020
  • 1 reply
  • 279 views

I was always able to open my CR2 RAW files with Lightroom 6 while this last time it asked me to download Quicktime from Apple, and I did. But still no RAW files would open...

The camera is a Canon 5D mark IV and the operating system is Windows 10.

 

Thanks,

 

Christian

This topic has been closed for replies.

1 reply

JP Hess
JP Hess
Inspiring
September 17, 2020

That camera model requires at least Lightroom 6.7, and with that version there is only preliminary support. What exact version of Lightroom 6 do you have installed?

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christianh31161803Author
Participating Frequently
November 23, 2020

Thank you Jim for your kind reply.

I am sorry for answering just now, but I never received an email about your message...

 

I have now Lightroom 6.0, but when I try to update it, a message says that my Internet is

not connected, while it is. I will attach a screenshot. And before I was able to import and open

the Canon 5D mk IV RAW files on this Lightroom version.

 

 

In the meantime I tried to download past versions of Camera RAW and to uninstall and re-install the Creative Cloud,

but it didn't help.

Christian

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