lightroom not working after update....

Forum|Forum|6 years ago
June 25, 2020
3 replies
356 views

lightroom was working fine a couple weeks ago. i'm assuming this issue was created after updating to the newest version.

when i open the app, i can't add photos and can't access any photos. it is basically a blank grey screen. when i click on "learn" or "discover" tabs it now says i'm offline when i'm clearly connected to the internet.

everything was working fine before and not sure what broke, pretty frustrating.

any help would be appreciated. thanks!

Problem or error

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gregoryhile

Participant

Well, at least the app launches. Mine crashes upon launch. Same also with Lightroom Classic. Everything else works just fine, as does LR on the web and mobile versions. Spent two hours with tech support last night who ended up telling me they work if I disable the graphics driver and only use one monitor.

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henrikp33387351

Participant

I suspect that the tip "no graphics acceleration and only one monitor" was related to Lightroom Classic? In Lightroom, that doesn't help me anyway, the connection to the cloud storage is still not available.

Best regards
Henrik

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henrikp33387351

Participant

I downgraded to the last version of Lightroom via Creative Cloud. Now everything is in its right place...

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ElegantMomentsbyKeshia

Participant

I am having the same problem... I see my picture folders but it doesn't allow me to edit or even save them. I started having this issue when I updated.

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henrikp33387351

Participant

Hello everyone,

I have the same problem.

Before the update to version 3.3 everything worked fine, now I get a message that I can't connect to the cloud storage. I am using Lightroom on the Mac (Catalina).

I can access all photos on the iPhone or via the browser, but not via the native Mac app. Especially because I need to be able to export the photos in large quantities, I can't do without the Mac app.

I would also be very happy about a short-term solution.

Best regards
Henrik

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