Skip to main content
C
Chris.ivy89
Participant
May 28, 2023
Question

Lightroom not working. Says expired but its not

  • May 28, 2023
  • 1 reply
  • 205 views

Lightroom is saying my subscription is expired but its not. Ive paid for this month but its not letting me use any of the premium features. The restore button does nothing. 

This is for Android Mobile App

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
May 31, 2023

Hey, @Chris.ivy89. Welcome to the Lightroom Community. I'll help you figure this out.

 

I've checked the account you're signed in to the community with & you have a subscription from the Android Store, which is currently in a past-due state & may not work. The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already.

 

Check this page for help with managing your subscription with Playstore: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-android.html

 

This should help. Give me heads up if it does. Thanks!

Sameer K

C
Chris.ivy89Author
Participant
May 31, 2023
Im not sure why it was ever past due when it just comes directly out of my
card. But i saw that already, re updated my card info and it said it was
fixed. But yet it still is not working
    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    May 31, 2023

    Let us wait for 24 hours for the payment to go through.

    Thanks!
    Sameer K

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices