lightroom not working since update

Forum|Forum|5 years ago
October 26, 2020
15 replies
947 views

Hi

Hoping someone can help. Since updating lightroom yesterday I cannot see any of my photos nor add any photos. It still shows that there are 28,000 photos however the screen is completely blank, no photos show up, no albums show I also can't 'add photos' the button is greyed out. It's literally just a blank screen. Online chat - cannot get through to anyone. I've been on hold for ages to then be hung up on. Frustratingly i have 4 client albums to be edited asap and i obviously cannot do anything, help!

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sarahc35602897

Participant

Although I am not happy to see others are experiencing this, I thought I had done something wrong and have been super upset the past hour trying to figure it out. For the past three days I have been in the middle of exporting and my Lightroom would crash and turn my computer off. It did it again tonight. So I tried updating since it kept prompting me, and usually when I update it will keep all of my images in my Library and everything else as-is. This time, all of my photos were removed, along with my presets. So I have half a batch of portraits, and everything I was using in the app is now gone. And now when I open Lightroom it gives me an error message that says "An error occurred when attempting to change modules." So frustrating!!

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Natalie5E63Author

Known Participant

Yeah it really is! I'm or I was in middle of editing some client photo shoots and everything has disappeared. All my presets too. It's just a blank screen. Mine is to do with not being able to connect to the network, but it's not my internet - waiting now for another call back as they guy who took over my computer couldn't fix it so had to escalate it. Very frustrating!

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Jao vdL

Community Expert

Are you running a firewall on your internet router? Typically this sort of thing is caused by a firewall configuration issue. I believe you also should have ipv6 enabled on your router if it supports it. What does the little cloud icon top right corner say when clicked?

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Natalie5E63Author

Known Participant

So I think they Adobe guy who took control of my computer tried this. He's exculated it to the engineers. There is no cloud anymore - it's just a blank screen!

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Natalie5E63Author

Known Participant

UPDATE have just spent 3 hours with adobe support who took over the screen and cannot fix the issue so are escalating it. it's a problem with lightroom connecting to the network (even though no problems with WiFi) still wouldn't work when I hot spot it. I've just googled cannot connect to network and seems a growing problem.