Lightroom on macOS stuck on Sync Disabled or shows Offline when sharing folders in Lightroom 9.3.1 on macOS Tahoe 26.2

Hi ​@Debra361200466k32 

Thanks for sharing the details. When Lightroom on macOS shows “Sync disabled” while your photos continue to update on the web, iPhone, and iPad, it usually points to a local app or account sync state issue on the Mac.

Here are a few things that often help in this situation:

• Make sure you’re signed into Lightroom on the Mac with the same Adobe ID that’s syncing correctly on your other devices and browser.
• Check Lightroom > Preferences > Lightroom Sync and confirm that sync is enabled and not paused.
• Try signing out of Lightroom, quitting the app, and relaunching it from the Creative Cloud Desktop app after signing back in.
• Restart the Mac to clear any background sync or network processes that might be stuck.
• If you recently updated macOS or Lightroom, confirm you’re on the latest Lightroom version available through the Creative Cloud app.
• You may also try resetting Lightroom Desktop sync preferences
  Quit Lightroom Desktop completely.
  Relaunch Lightroom while holding Option + Shift (Mac). A dialog will appear asking if you want to reset preferences, confirm.
  After relaunch, check if sync resumes.

• If nothing helps, reset the local sync cache
  Quit Lightroom Desktop.
  Navigate to: ~/Library/Application Support/Adobe/Lightroom CC/Rename (don't delete) the folder to something like Lightroom CC_backup.
  Relaunch Lightroom Desktop from the Creative Cloud app. It will rebuild its local database and re-sync from the cloud.
  Important: This does not delete your cloud photos, they'll re-download from Adobe's servers. However, any photos that were not yet synced to the cloud before the issue may need to be re-imported.

If sync is still disabled after this, please share the System Info from Lightroom’s Help menu and paste it here.

Looking forward to your response!

Hi ​@Debra361200466k32 , we’re sorry about the trouble. 

Please let us know the version of Lightroom you’re using along with the macOS version you’re working on. Are you using a VPN service on the Mac? If yes, could you try to disconnect that and check if that makes a difference? 

Thanks, 

Nikunj 

Lightroom on my Mac is stuck in "sync disabled" It is updating on the web and web based phone and iPad apps so it's not an account issue.  If I try to share a folder it says I’m offline. I’ve reinstalled, cleared deleted photos. I don’t know what to try next to reset it.  Even Lightroom classic will sync just not the Lightroom desktop app

post this in the lr forum, https://community.adobe.com/lightroom-ecosystem-cloud-based-677

and change your title slightly to avoid a duplicate post error.

This is the USING THE COMMUNITY forum... this is where the forum is discussed
This is not where you ask program or account questions
Moving a message to the correct forum is not working
Start here https://community.adobe.com/community and find the correct forum for your question
Make a small change in your question title so you don't receive a forum error