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peterb13692654
Participant
September 27, 2019
Question

Lightroom permanently showing syncing but isn't

  • September 27, 2019
  • 2 replies
  • 227 views

Since the recent update one album I uploaded to LR CC took days to sync, did eventually sync and I could view on the iphone app but still showed as syncing so I deleted the album from CC. Earlier today I added an album of 145 photos, LR CC has been running for 12 hours and still shows sycing 145 photos. On my iphone the album name shows but no photos confrimng no syncing. The blue horsehoe on each photo is stationary confrming not syncing. At prsent this program is costing me money and not serving it's purpose. .

 

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    2 replies

    SUSIQ
    SUSIQ
    Participant
    September 27, 2019

    I have the same problem. Even if I click on grid view and the cloud icon nothing happens. I made the new update and after that it happend. I went back a version and it is still the same. I am getting so frustrated. I am working on my a Mac Pro with all the latest updates. PLEASE HELP.

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    peterb13692654Author
    Participant
    September 27, 2019
    What a coincidence, my LR CC suddenly started syncing after a week. Suspect the problem was in the Cloud and it's be resolved. I'll see when I imported the next set of photos.
    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    September 27, 2019

    Hi there,

    That shouldn't be happening, let's make this right.

    Could you please let us know the version of Lightroom and the operating system you're working with?

    Also, In grid view, please hold down the Option key (Mac) while clicking on the cloud icon in the upper right. This should show you which photos are still trying to sync. From here you would have the option to delete these and re-import them. Can you please try this step and confirm if this helped or not.

     

    Regards,
    Sahil

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