Lightroom Premium Features issues

Question

Hello Support Team,

I want to inform you that my Lightroom mobile app doesn't work with premium featues, while I log in with my subscribed account. Could you please assist ASAP!?
 
Yours Sincerely,

Amr Saeed

[moved from bugs to discussions according to the community rules - Mod.]

Charlie.D · Accepted Answer

Hello @amr_8349

I work on the Lightroom iOS product team, and not Adobe Support, so my abilities are limited.

To resolve this, please contact Adobe Support directly. They have the best tools and insights into your account to troubleshoot this quickly. Please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT to reach a person quickly

Charlie.D · Answer

Hello @amr_8349

Your email address has two sign in profiles for Adobe: one is personal, which has no subscription. The other profile is business/enterprise. Your email ID entitles you to certain Adobe apps when you choose your business profile during sign in. Please try signing out, and signing back in, and choose you business profile.

If you need more help, please contact your organization's Adobe plan administrator, who has access to Adobe Enterprise level support to help you. This forum is for user-to-user support.

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