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Edoardo_Barotac2444
Participant
February 6, 2026
Question

Lightroom premium features not working

  • February 6, 2026
  • 3 replies
  • 41 views

just paid my subscription and still it won’t work. I tried to log in several timed and still unable to use lightroom premium

    3 replies

    Edoardo_Barotac2444
    Participant
    February 7, 2026

    I just have been charged on my subscription and still i have the plan on free trial and can not use my lightroom

    <Screenshot redacted>

    Edoardo_Barotac2444
    Participant
    February 7, 2026

    I use lightroom cloud and I have an annual subscription with monthly payment and have the same account. The payment was already charge but still it results expired. I already tried to log in several times and restore purchase, still can’t use my lightroom

    Sameer K
    Community Manager
    Community Manager
    February 6, 2026

    Hey, ​@Edoardo_Barotac2444. Welcome to the Lightroom Community. I've checked the account you're signed into the community with, and you currently have an active subscription. 

    What device and the operating system of the device are you working on? Are you working on Lightroom mobile or desktop? 

    As a quick test, sign in to Lightroom Web (lightroom.adobe.com) using the same email account as Community, and check how it goes. 

    If you’re using Lightroom Mobile, instead of using Social sign-in options (Google, Apple, etc.), try using the Adobe email button and sign in using the same email account as Community. 

     

    Let me know how it goes. 

    Thanks!
    Sameer K