Lightroom Premium for mobile not working.

Question

Hello.I’m sure you’ve had this issue come up a lot, but yesterday I started a subscription for Lightroom Premium for mobile, but it still (a day later) hasn’t let me access the premium features that I have paid for. I’m not sure if it takes more time to work, but by other people’s forum submissions, that doesn’t appear to be the case.I have tried everything, from logging out and back in, to trying my account on another device, but nothing is working.Any help would be greatly appreciated.

greule · Answer

Hi. Did you purchase the Lr Subscription on a different device? Could you try to re-sign-in via the app store.

Here are the steps:

sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

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