Skip to main content
Vineeth32346730x7ij
Participant
Sep 19, 2023 10:32 AM UTC
Answered

Lightroom premium not working in iPhone

  • I'm already subscribed premium feature in my I phone but premium features. Not working in my iPhone how can I resolve this issue please help me
    Charlie.DCorrect answer
    Adobe Employee
    Sep 19, 2023 4:13 PM UTC

    Hello @Vineeth32346730x7ij 

    Our system let me know you have more than one Lightroom account.  The account you used to post for help here is not subscribed, but another account is.  You can only subscribe one Lightroom account at a time through the iOS App Store.

     

    I will send you a direct message in a moment, to share login details with you more privately.

     

    Kind regards,

    Charlie

    View reply

    25 replies

    krishna_1711
    Participant
    Oct 28, 2025 9:07 PM UTC

    I'm already subscribed premium feature in my iPhone but premium feature not working in my iPhone how can I resolve this issue please Help me

    Translate
    Adobe Employee
    Charlie.D
    Adobe Employee
    Oct 29, 2025 4:02 PM UTC

    Hello @krishna_1711 

    I see no purchase history for the account you used for help.  Also, the our system indicates you seem to have more than one account at Adobe, including one account that seems based on Apple's sign in method w/private email setup.

     

    What I recommend: try Restore Purchase for the email ID/Adobe account you believe should be subscribed.  If Restore purchase fails, please take note of and share the specific error.  Try it again on your other accounts that you may have.  More info here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

    Translate
    sydney_6917
    Participating Frequently
    Apr 4, 2025 12:08 AM UTC

    I am having the same issues. Only have one email set up. Restoring purchase doesn't work. Everything was working fine and then suddenly stopped giving access to premium features. I don't know what to do. Please help. It's giving me the error message of "Update payment information.

    There's an issue with your payment method.

    Please go to Google Play subscription

    settings to fix it. Until then, premium features

    will be unavailable."

    payment went through and it worked for days before booting me. 

    Translate
    Adobe Employee
    Charlie.D
    Adobe Employee
    Apr 4, 2025 12:52 AM UTC

    Hi @sydney_6917 

    This is a user driven forum, and sometimes employees with product knowledge like me volunteer time.  I work on the LR team and can see some details, but lack the full set of tools and knowledge Adobe Support can offer.  All I can see is the account you used to ask for help seems expired.  I don't know why.

     

    Please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT to reach a person faster.  

    Translate
    sydney_6917
    Participating Frequently
    Apr 4, 2025 1:05 AM UTC

    Unfortunately I've tried that, and they are no help. They say I don't have a subscription so they can't help me, but I have screenshots of my Google play account that shows that it should be good until April 19th. I don't know what to do at this point. 😕😕 

    Translate
    Anita_Urbano8781
    Participant
    Nov 11, 2024 3:53 PM UTC

    It's happening the same with me. My account appear as a Premium but I don't have access to Premium features. I use an iPhone, I already tried to restore the account as they say, but I don't have this option on my app. 

    Translate
    Adobe Employee
    Charlie.D
    Adobe Employee
    Nov 11, 2024 7:18 PM UTC

    Hello @Anita_Urbano8781 

    I see the account you used to ask for help is subscribed, and already has some data uploaded to cloud storage.  

     

    Are you able to access some premium features, or none at all?

     

    If LR app Settings also shows your account is subscribed, perhaps your device does not meet minimum requirements to show certain features?  Please see: https://helpx.adobe.com/lightroom-cc/system-requirements.html#ios 

    Translate
    peyton_8467
    Participant
    Oct 27, 2024 12:17 AM UTC

    I'm having the same issue, and when trying to restore purchases it says I haven't made any purchases.

    Translate
    Adobe Employee
    Charlie.D
    Adobe Employee
    Oct 28, 2024 4:31 PM UTC

    Hello @peyton_8467 

    Did you subscribe on the same device where you tried Restore Purchase?  Do you actually see a valid subscription for your app store account in device settings?  Restore Purchase really only helps if you subscribed using that same device/app store.  For example, if you subscribed to a desktop plan or on Android, then there would be no iOS App Store receipt for Restore Purchase to find and use to activate service.

     

    Where did you subscribe?  

     

    For faster help, you might want to message Adobe Support directly. 

    Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT

    Translate
    peyton_8467
    Participant
    Oct 29, 2024 4:03 PM UTC

    Hey! Yeah I'm using the same device as I subscribed on. It worked for me for one day and then went away after that. It still shows up under my subscriptions in my settings.

    Translate
    Tiffany36040365kr8d
    Participant
    Mar 13, 2024 2:30 AM UTC

    I too am having difficulty using the premium features with my LR mobile. When I click on any of the Premium buttons it says "Something went wrong. Please try again after some time."  I have tried all the troubleshooting tips in Adobe Help. Please help.

    Translate
    Adobe Employee
    Charlie.D
    Adobe Employee
    Mar 15, 2024 4:16 PM UTC

    Hello @Tiffany36040365kr8d 

    Please try signing out, and then signing back in.  When you do, you want to choose the Personal account and not the institutional account in your sign in options.  Your one email address has two profiles, and your subscriptions are under your personal profile.

    Translate
    Tiffany36040365kr8d
    Participant
    Mar 15, 2024 5:53 PM UTC

    Yes, I reached out to an agent. Goofy error on my part. I was signing in using Google (since the email my subscription is under is Google) and not Adobe. Thank you for your response! 

    Translate
    Tamara33840445o6ds
    Participant
    Nov 25, 2023 1:46 AM UTC

    Same here. Just purchased Premium but cannot use features in App. Same email and Adobe-ID are identical, purchased Premium with this ID. Only have one account. Thanks for your help!

    Translate
    Adobe Employee
    Charlie.D
    Adobe Employee
    Nov 27, 2023 8:18 PM UTC

    Hello @Tamara33840445o6ds 

    Is this working for you now?  I see a valid subscription for the email ID you used to post for help.

    Translate
    janelu33160@yahoo.com
    Participant
    Dec 18, 2023 3:16 AM UTC

    Same here. 
    my ID for Adobe is ok and the app show active, but any premium feature is working.

    Translate
    Adobe Employee
    Charlie.DCorrect answer
    Adobe Employee
    Sep 19, 2023 4:13 PM UTC

    Hello @Vineeth32346730x7ij 

    Our system let me know you have more than one Lightroom account.  The account you used to post for help here is not subscribed, but another account is.  You can only subscribe one Lightroom account at a time through the iOS App Store.

     

    I will send you a direct message in a moment, to share login details with you more privately.

     

    Kind regards,

    Charlie

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices