Lightroom premium not working on Android device even after payment completed

Question

hi there
I've subscribed to one year plan on ANDROID and been billed but on the app its still "Trial expired"
 
Tried to re-install the app and re-sign-in but still no luck
 
Any suggestions?

Akash Sharma · Accepted Answer

Hi there,

Sorry that Lightroom mobile is showing trial expired even after you've purchased the app.

Would you mind checking the below soulutions and let us know if that helps?

Solution 0: Ensure your subscription/membership is active on Adobe.com. Link: https://creativecloud.adobe.com/?promoid=29NMCNT6&mv=other
Solution 1: Verify Email address and make sure you’re logged in.
Solution 2: Restore Purchase using the steps mentioned here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html
Solution 3: Restarting the device and repeat step 1 and 2
Solution 4: Contact our engineers by posting to this community post: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-premium-not-working/td-p/9682147?page=1 as they are monitoring this issue.

Let us know if that helps.

Thanks,

Akash

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