Lightroom Premium not working on iphone

Question

Hello. I have subscribed to Lr premium since April 4, 2023 and I haven't had any issues using it. I just had a problem today (January 27, 2024) it told me that my subscription has expired. But when I tried to re-subscribe it said that I'm already subscribed to Lr premium. As far as I remember, I don't think I have any other Adobe account. Please help.

Sameer K · Answer

Hey, @Tuang T. Welcome to the Lightroom Community. I'll help you figure this out. I've reviewed the account you signed in to the community with & I found an inactive/cancelled subscription via the Apple App Store.

The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already. Here is a link to contact our team via live chat or call for an account or payments-related issues: https://adobe.ly/3vHfTUt

Thanks!

Sameer K

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