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A
abstract_speaker5D97
Participant
August 10, 2024
Question

Lightroom Premium subscription not working

  • August 10, 2024
  • 2 replies
  • 144 views

I am currently paying the $4.99 subscription for premium. I got a new phone and logged in with my normal credentials and it's not registering I have a subscription. When I got to start a new one it says that I already have a subscription with the email I have always used yet still doesn't let me use premium features. Please help! 

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2 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
August 13, 2024

Hi @abstract_speaker5D97 

You have more than one account.  Did you figure out how to sign in with the email address that is subscribed?  I will send you a private message in a moment to help you sign into your currently subscribed account.

A
abstract_speaker5D97Author
Participant
August 10, 2024

 I click "OK" and it just endlessly loads and nothing happens. deleted the app and redownloaded, no update on the app, turned on & off phone. 

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