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abstract_speaker5D97
Participant
Aug 10, 2024 1:11 AM UTC
Question

Lightroom Premium subscription not working

I am currently paying the $4.99 subscription for premium. I got a new phone and logged in with my normal credentials and it's not registering I have a subscription. When I got to start a new one it says that I already have a subscription with the email I have always used yet still doesn't let me use premium features. Please help! 

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2 replies

Adobe Employee
Charlie.D
Adobe Employee
Aug 13, 2024 1:20 AM UTC

Hi @abstract_speaker5D97 

You have more than one account.  Did you figure out how to sign in with the email address that is subscribed?  I will send you a private message in a moment to help you sign into your currently subscribed account.

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abstract_speaker5D97Author
Participant
Aug 10, 2024 1:25 AM UTC

 I click "OK" and it just endlessly loads and nothing happens. deleted the app and redownloaded, no update on the app, turned on & off phone. 

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