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Participant
Jan 2, 2021 8:34 PM UTC
Question

Lightroom Premium Subscription on iPhone


Hi, I've paid for the premium account but I can't get access to the premium features (iPhone). I've checked my Apple account and I'm paying monthly. The app recognises I'm subscribed and paying as per the photo - but doesn't allow me to access the features. I've signed out/in, reset phone, app and phone are updated to latest software as described in other troubleshooting guides. None of these work. This has been ongoing since first subscription - so please can you activate and refund the months I've paid already but had no access. 

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2 replies

greule
Inspiring
Jan 4, 2021 10:06 AM UTC

It looks like that you have multiple adobe-ids in use. I will send you the correct once via a private message. - Guido/ Lr Mobile QE

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Participant
Aug 23, 2024 3:14 AM UTC

pleas

 

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