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Menderes_Sejdija
Participant
January 1, 2025
Question

Lightroom problems

  • January 1, 2025
  • 1 reply
  • 106 views

I have buy the app premium  and say to pay again to use it  i had pay with the same  acc play store and same in adobe id  yesterday work fine today not i have  not chnage anything from yesterday

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    January 1, 2025

    Hey, @Menderes_Sejdija. Welcome to the Lightroom community. I reviewed your account for the community and found no active subscription or transaction for Lightroom.

     

    The respective app store manages subscriptions from the mobile app store. If you've already been charged, you can contact their support channels.

     

    Check this page for help with managing your subscription to the PlayStore: https://adobe.ly/43uFJrP 

     

    This should help. Give me a heads-up if it does. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    M
    Menderes_SejdijaAuthor
    Participant
    January 1, 2025

    @Sameer K  look i have purchase it

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    January 3, 2025

    Thanks for sharing the details. I've removed the attachment from your response as it included your P.I. I've checked the account in the image as well,, but I couldn't locate an active subscription. If you've been charged to your bank account, I recommend reaching out to the Google PlayStore support team for help managing your subscription. 

     

    Thanks! 

    Sameer K

    (Type '@' and type my name to mention me when you reply)

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