Lightroom recommended presets not working

Question

I bought a new iPhone 13 pro and now my Lightroom recommended presets aren't working.  The premium ones are working along with the presets that I purchased.  They transferred over to my new phone and are working.  Keep getting an error message on the recommended presets.  What do I need to do?

Kavita Srivastav17911213 · Answer

Hi and sorry to hear that Recommended Presets is are not shown on your new phone.

To help you let's get some more info.

1. What's the app version installed?

2. What's the iOS version?

3. What does the error say? Could you attach a screen recording of the full workflow of when you enter presets and tap on Recommended tab ?

4. I am assuming you are connected to network?

With these details we may be able to figure out whats going on.

For now also try relogging in to the app.

Looking forward to hearing back from you soon so we can help solve this issue.

Regards

Kavita Srivastav

Lightroom Quality Team

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