Skip to main content
Participant
October 6, 2024
Question

Lightroom repeatedly crashing on start up

  • October 6, 2024
  • 0 replies
  • 160 views

Hi

I am using a Mac (macOS Ventura v13.7 up to date) and recently Lightroom desktop (cloud version) has started to crash repeatedly. First it was after a few minutes of being very slow, now its on start up of program.

I have tried several thing - reinstalling LIghtroom, deleting library, clearing and maximising cache, resetting preferences, checked disk for errors with disk utility. After deleting library Lightroom doesnt crash immediately and starts to update library from cloud. but as soon as I try to add new photos iut will crash again and then crash on start up. It is very frustrating. Please help

------------------------------------

Translated Report (Full Report Below)

-------------------------------------

 

Process:               Adobe Lightroom [1386]

Path:                  /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

Identifier:            com.adobe.lightroomCC

Version:               7.5 (7.5)

Code Type:             X86-64 (Native)

Parent Process:        launchd [1]

User ID:               502

 

Date/Time:             2024-10-06 21:11:10.3448 +0800

OS Version:            macOS 13.7 (22H123)

Report Version:        12

Anonymous UUID:        59CCD549-BB93-5B3B-FA36-DE4C2BD94F77

 

 

Time Awake Since Boot: 1700 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        45  com.apple.coremedia.rootQueue.47  Dispatch queue: vtdecoder-callback-queue-0x7f9eba56f8e0

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x000000011f03a020

Exception Codes:       0x0000000000000001, 0x000000011f03a020

 

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:   exc handler [1386]

 

VM Region Info: 0x11f03a020 is not in any region.  Bytes after previous region: 1052705  Bytes before following region: 1093600

      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

      CoreAnimation               11d4b2000-11ef39000    [ 26.5M] rw-/rwx SM=PRV 

--->  GAP OF 0x20c000 BYTES

      CoreAnimation               11f145000-11f1a0000    [  364K] rw-/rwx SM=PRV 

 

This topic has been closed for replies.