I had premium acc for a long time, but a few month ago my subscription has expired (or was it connected to a new iPhone a have changed to?) and now I can not subscribe for premium again due to adobe has suspended all new sales of goods and services in my country. What is wrong about Israel? Maybe I have some wrong settings on the new iPhone? Lately I lived in Russia.

please help me check what is wrong?

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А

Анастасия25610123apjp

Participant

Help!

{Thread title updated by moderator}

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Sameer K

Community Manager

Hi there,

Thanks for reaching out. We're sorry for the trouble with Lightroom. I'd love to help you figure this out.

I have reviewed your profile & we could not find any active subscription for Lightroom.

Subscriptions purchased from Playstore, Apple Appstore & Samsung store are managed at the respective stores. You can modify your subscription through the Apple AppStore. Check this article to learn more about this: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

Let us know how it goes.

Thanks!

Sameer K

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D

Device2440642532hu

Participant

Hello. There is no technical possibility to pay for subscription renewal in my country right now. I heard that you gave my colleagues a free subscription for another couple of months. Is it possible to solve this problem somehow?

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Е

Елизавета23858275oa8v

Participant

All Adobe sales have been suspended in Russia. I would like to change this situation. To send troops to Ukraine was not the decision of the people, but of the government. Because you have suspended sales, the government doesn't care. It is unpleasant and insulting to ordinary people (schoolchildren, students, mothers, fathers, and so on) who love and want to engage in creativity. In the current situation, it would be wiser not to "take it out" on everyone. Creativity helps to distract from everything that is happening at least for a while, it helps to see all the beautiful things that are left. I hope for your understanding! I apologize for my English, I hope my words are clear and will be read with the correct meaning. Peace and kindness to all!

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А

Анастасия23483983nceu

Participant

Hello.I've payed for subscription and and my money was deducted from the card, but all subscribtion functions are unavailable. I want to have my money back

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C

Charlie.D

Adobe Employee

@Анастасия23483983nceu

I merged your question with an existing forums thread with some relevant info.

For iOS, Apple manages transactions -- please contact Apple Support for help with a refund.

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В

Виктория234627413ps3Author

Participant

Hey! Will the Adobe Lightroom app in Russia be removed from the App Store and Google play?

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johnrellisCorrect answer

Legend

See this official Adobe blog post from two days ago:

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

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В

Виктория234627413ps3Author

Participant

Yes, thanks, I'm aware. But it says nothing about the AppStore and Google Play, only about buying and subscribing, if I have a subscription for a year and I accidentally delete the app from my phone, can I download it anymore?

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