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roberth62029997
Participating Frequently
September 28, 2021
Question

Lightroom says it can't verify my subscription status!

  • September 28, 2021
  • 1 reply
  • 613 views

I purchased a new computer a few years ago (Windows 10) to replace my old one (Windows 7) And, at the time (and from time to time) I could access my old files (images) on my old computer via., Lightroom Classic Desktop.  However, this time it says. " We cannot verify you subscription status!" Thus, I went online and did the following as suggested by Adobe!……

 

Check internet connection - Check

Un-synced my connection to the internet clock - Check

Checked up to date (paid) membership - Check

 

Yet, after doing these suggestions still no help or resolution!

 

How do fix this so I can access my old files??

 

Thanks, Bob

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
September 28, 2021

Do you have installations on more than two computers? If so, you may need to deactivate one of the machines to activate the older PC. 

Rikk Flohr: Adobe Photography Org
roberth62029997
Participating Frequently
September 28, 2021
I was able use both at same time before!
Thanks

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Rikk Flohr_Photography
Community Manager
September 28, 2021

I am sending you a private message. 

Rikk Flohr: Adobe Photography Org