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J
jordy287063728c61
Participant
March 6, 2023
Question

Lightroom says my subscription has ended when it's not

  • March 6, 2023
  • 1 reply
  • 732 views

MY lightroom keeps saying that my subscription has ended when i have 9 months left on my subscription. I have tried to sign out an back in, but nothing seems to work..

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1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
March 6, 2023

Your subscription is for a Personal and Enterprise account. The Enterprise portion has expired. When you log in, you should be given an option to choose Personal or Enterprise. Are you choosing personal?

Rikk Flohr: Adobe Photography Org
J
jordy287063728c61Author
Participant
March 6, 2023

Yes i'm using the opion Personal account, but it still say's my subscription ended

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
March 6, 2023

Have you contacted your Enterprise license's Admin at your company? It is likely that is where the resolution is going to come from. 

Rikk Flohr: Adobe Photography Org
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