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Participant
June 29, 2020
Question

Lightroom Says Subscription Expired on All Platforms but I Have an Active CC All Apps Subscription

  • June 29, 2020
  • 1 reply
  • 248 views

Hello,

 

I have a CC All Apps Subscription (not a Kivuto plan according to chat and Twitter support). Plan page indicated I ave access to Lightroom and Lightroom mobile:

 

 

However, when I try to access Lightroom, I get the following messages:

 

Online: (lightroom.adobe.com) Expired Trial

 

Desktop: Buy Now, click and it says "You Subscribed" (All other CC desktop apps working fine)

 

Mobile: Trial Expired (also having the same issue described here where I cannot restore purchases)

 

I had previously purchased a separate LR mobile subscription (now expired, purchased on the same account) and I am wondering if this is what the authentication server is seeing.

 

Thanks for your help!

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1 reply

Participant
September 9, 2020

I met same issue. Did you solve this?

aie9Author
Participant
September 9, 2020

Yes, Twitter support fixed it on the backend