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Participant
February 3, 2024
Question

Lightroom screens remains blank and says I'm not connected to the internet

  • February 3, 2024
  • 2 replies
  • 1064 views

I have recently downloaded the new Adobe lightroom program. Opened up the app and i'm getting an error message saying 'not connected to the internet, error message 20400'. See below. 

 

I'm connected to the internet and all my other adobe apps work fine. I've tried signing out from lightroom, with no success and get the error message above. I've uninstalled and installed the app again, with no luck.

 

The app works fine on my Ipad, so it's nothing to do with my account. 

 

If anyone can help, please let me know as trying to get through to any adobe support is near impossible. Thanks

 

This topic has been closed for replies.

2 replies

Participant
August 7, 2024

Hello, did you fix it? I have the same problem and until tomorrow there is not person to talk except virtual assistent..

JohanElzenga
Community Expert
Community Expert
August 7, 2024

Check your firewall settings. The firewall can stop Lightroom from accessing the internet.

 

-- Johan W. Elzenga
cmgap
Community Expert
Community Expert
February 4, 2024

Have you tried rebooting your computer?

Participant
February 5, 2024

Yes, done all of that.