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Participant
June 29, 2023
Question

Lightroom Shuts Down When Detecting Subject

The last several versions of Lightroom 6.4, 6.3, and 6.2 have been really unstable for me. In particular, it crashes almost every time I try to do subject/person detect. The problem is more pronounced when I am running other apps like premiere pro. It is also worse if I am "fast" with Lightroom, as in moving from one thing to another quickly. It's like it can't keep up. 

 

I am on Windows 11, running an i7 and 64gb of ddr5 ram. Not overclocked. 

 

The stability issues also show up a bit in Lightroom Classic, but not to the same degree.

 

These performance issues also correspond to my installing the Photoshop Beta with generative AI. I have uninstalled it, and the problem persisted, however. 

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3 replies

Rikk Flohr-Retired
Adobe Employee
June 29, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Note: this is likely a video driver issue. Please check with your Video Card Manufacturer for an update. 

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Rikk Flohr: Adobe Photography Org
Participant
July 7, 2023

Your information is flawed. I have sent dozens of crash reports from this same email address and account. Literally dozens. I just updated my video card driver yesterday and it still happened. The driver is a nvidia 3080. This should not be happening. 

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Rikk Flohr-Retired
Adobe Employee
July 7, 2023

The next time you send a crash report, please screenshot it and post it here before you send it. 

 

Thank you. 

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Rikk Flohr: Adobe Photography Org