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Participant
September 27, 2025
Question

Lightroom stuck on 'preparing' while exporting

  • September 27, 2025
  • 2 replies
  • 217 views

LRCC - cannot export any photos, after clicking destination and export, it perminantly gets stuck on 'Preparing 0/[x]', and never progresses. 

 

I've alt-shift opened to reset preferences, i've turned off GPU acceleration, i've set the album as 'offline accessible', I can't seem to find any solution. Same result when trying to export as a JPG, PNG, or when trying different harddrives, etc.

 

I've restarted the computer, checked for new updates or drivers, nothing is helping.  Not sure what to do, thanks!

 

2 replies

nikunj.m
Legend
October 18, 2025

Hi, just checking in to see if you're still experiencing the same behavior. If yes, please let us know and we'll be happy to help. 


Thanks,
Nikunj

Sameer K
Community Manager
Community Manager
October 8, 2025

Hey, @friendly_serendipity6399. Welcome to the Lightroom Community. I'll need more information to help you figure this out. 

Please share the system info from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.

 

Has this started since a recent update? Have you changed your operating system's default folders to customized locations on other drives? 

 

Does this happen with images imported recently?

Awaiting hearing from you. 

Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)