Lightroom Subscription

Question

So I downloaded Adobe Lightroom from the App Store on my Mac and I want to change it to adobe creative cloud. I waited unitl the subscription from the app store was expired so that I can then switch my plan on the adobe website... However, the problem is that Adobe still thinks I'm subscribed to Lightroom through the App Store which isn't true because it expired Feburary 4th (currently the 7th). Now, I can't change my plan to the creative cloud bundle because adobe still thinks I'm subscirbed to just one of their apps. Is there a way to fix this? Should I just call Adobe Support on the next business day?

JP Hess · Answer

If you really want your screenshots to be reviewed, use the feature that is provided when using the forum on your computer. That will enable you to include the screenshot as part of your message. Many of our users will not download screenshots the way you have included them.

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