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S
Sderouin1
Participant
October 22, 2019
Question

Lightroom subscription active but says it’s not

  • October 22, 2019
  • 3 replies
  • 548 views

My subscription to Lightroom is active until Oct 31st but is telling me that it's not active and won't allow me to use the premium features.....I am still on able to use my premium features

This topic has been closed for replies.

3 replies

S
Sderouin1Author
Participant
November 17, 2019

I'm still waiting to be able to use my premium features this is getting ridiculous. It has been over a month now

Akash Sharma
Akash Sharma
Legend
November 18, 2019

Hi there,

 

Sorry to hear about this. 

 

Are you using the latest version of Lightroom app on iOS? Also, which version of iOS are you using?

 

Thanks,

Akash

U
uscgaux-hp
Participant
October 23, 2019

I pay for lightroom ,photoshop acrobat monthly.

You send the charge to a account that pays you with Wells Fargo.

Why am I having such a problem with you?

Howard Phillips

Akash Sharma
Akash Sharma
Legend
October 24, 2019

Not sure if I understand the issue correctly, could you please elaborate and provide some more details about the issue?

Akash Sharma
Akash Sharma
Legend
October 23, 2019

Hi there,

 

Sorry that you cannot use the Premium features in Lightroom as the app says that they are not active. Which version of Lightroom are you using and are you using it on a mobile device?

 

Could you please take a look at this article https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html and let us know if the mentioned suggestions help in resolving the issue?

 

Thanks,

Akash

U
uscgaux-hp
Participant
October 23, 2019

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