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June 29, 2020
Question

Lightroom "Subscription Expired" with Active CC All Apps Subscription

  • June 29, 2020
  • 0 replies
  • 172 views

Hello,

 

I have a CC All Apps Subscription (not a Kivuto plan according to chat support / invoiced as "Creative Cloud Indiv ALL MLP Ed DSP Renewal MUN WAH 1 YR ED ESD RNW"). Plan page indicated I ave access to Lightroom and Lightroom mobile. However, when I try to access Lightroom, I get the following:

 

Online: (lightroom.adobe.com) Expired Subscription

Desktop: Buy Now (If clicked, it says Subscrtipion Active but nothing changes. All other CC desktop apps working fine)

Mobile: Trial Expired (also having the same issue described here where I cannot restore purchases)

 

I had previously purchased a separate LR mobile subscription (now expired, purchased on the same account) since it was not working via my main CC All Apps subscription and I am wondering if this is what the authentication server is seeing.

 

Screenshots below. Thanks for your help!

 

 

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