Lightroom Subscription has ended?

Forum|Forum|5 years ago
July 10, 2020
5 replies
1551 views

Everytime I open up Lr it notifies me that I need to renew my subscription and that I can't do anything until I do so. When I click on the renew button, it tells me that I am already renewed and that Lightroom is ready to use. I'm really confused, any help would be appreciated.

To add to that, all my other adobe apps are working fine both on desktop and mobile.

Problem or error

This topic has been closed for replies.

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Anonymous

I have also notice this, it says it has expired but on my microsoft account which i payed through, it states its active til next year.

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Anonymous

I am having the same problem. I have an active annual subscription that has been paid in full. Yet it says its expired when I only purchased it in Febuary. Looking into another alternative software if this doesnt get sorted.

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Charlie.D

Adobe Employee

Hi Phillip

I work on Lightroom iOS, and I'm not sure how to help with Microsoft App Store subscriptions, so I moved your post over to this correct forum for Lightroom desktop help.

For the fastest help, please reach out to Adobe Support directly. Visit https://helpx.adobe.com/contact.html, sign in, and then click the chat button at the bottom right

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marcela5FE3

Participant

I am having the same problem and I don't know what to do

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Craig5EF3

Participant

I am having the same problem, tech support not helpful. 2 hours of going around in circles.

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Flano77

Participant

I have the same issue and can only put it down to now using a redemption code / school licence for Creative Cloud All Apps. Which probably isn't seen as a subscription even though it should include all products.