Skip to main content
Participant
Sep 21, 2026 8:54 PM UTC
Question

Lightroom switched payment means and I am left with no worked pictures in my previous account. Can it get those pictures back

Can i get my pictures from old account

    1 reply

    Claire H.
    Community Manager
    Community Manager
    Oct 20, 2026 4:50 PM UTC

    Hi ​@wise_Lullabye74e , Thanks for reaching out to the LIghtroom Community Forum! Good news, your photos are probably safe! Changing a payment method doesn't delete your Lightroom photos.

    What most likely happened is that you ended up signed into a different Adobe account when you updated your payment. Your edited photos are still tied to your original account.

    Here's what to try:

    1. Sign out of Lightroom and Creative Cloud completely.
    2. Sign back in using the email or sign-in method (Google, Apple, Facebook) you originally used.
    3. Once in, check All Photos, Albums, and the Deleted folder in Lightroom.

    Even if your old subscription lapsed briefly, Adobe keeps your cloud photos for up to a year, so nothing has been permanently deleted. Please let us know if you’re able to see your old photos when you sign in to your old account. I hope this helps! ^CH

    Translate