Skip to main content
Kurt21881483hg2w
Participant
Aug 13, 2024 7:57 PM UTC
Question

Lightroom Thumbnails Missing

Brand new Windows 11 and lightroom install. On launch no thumbnails available on Photo Grid or Sqaure Grid. If I click on an individual picture it loads the image just fine. I tried v7.4.0, v7.4.1 and the latest v7.5 with a uninstall and reinstall each time.

 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    7 replies

    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Aug 14, 2024 2:53 PM UTC

    A corrupt preference file survives an Uninstall/Reinstall. 

    This procedure works for both Lightroom Classic and Lightroom Desktop.


    If you are using Lightroom Desktop, your local storage location can be changed. Please review this setting after resetting preferences. 

     

    Reset Procedure:

    1. Close Lightroom.

    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

    3. Overwrite the Preferences when prompted by the dialog.

    4. Close Lightroom.

    5. Restart Lightroom.

     

    Translate
    Rikk Flohr: Adobe Photography Org
    Kurt21881483hg2wAuthor
    Participant
    Aug 14, 2024 4:13 PM UTC

    Hi Rikk. Thanks for the guidance. I got the prompt and reset my preferences but I'm still missing all thumbnails on launch. Any other ideas?

     

     

    Translate
    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Aug 14, 2024 8:41 PM UTC

    Thanks for checking the Preferences. 

    Your GPU driver is the next likely point of failure. Make sure you are using the latest Studio driver from nVidia. 

    Translate
    Rikk Flohr: Adobe Photography Org
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices