Lightroom UI Freezing Issues on Windows 11: Main Screen and Filmstrip Unresponsive

Can I please get an answer or a rediction to the support team if there is one, I keep paying every month and it keeps not working

I’m just adding a response to say that the issue happened again with GPU acceleration disabled.

Hey CMas, thanks for the quick answer. 

I’ve only tried resetting the cache and rebooting the computer. 

Here is the technical informations, although it’s in french. 
I’ll try disabling the GPU for a few days and report back (the issue is not constant or direct)

Thanks


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Version Lightroom : 9.3 x64 [ 20260407-1929-32efcc0 ] (Apr  7 2026)
Version NGL: 1.43.0.5
Version WF: 8.3 5c9a130
Version VF: 1.0.164.1
Version HIL: 40501
Version CAI: c2pa-c/0.6.0 c2pa-rs/0.46.0
Version PH: 5.2.3
Version Adobe GSDK: Unknown
Version CR: 29.0.0.202506270808_710830c
ID de catalogue: 776f3e81a8de4c8bbb48c5fb99cb0e4f

Système d'exploitation : Windows 11
Version du SE : Windows 11 Home (2009)
Architecture de l'application : x64
Architecture du système : x64
Modèle d'ordinateur: Micro-Star International Co., Ltd. MS-7E59 / AMD Ryzen 9 9950X3D 16-Core Processor          
Nombre de processeurs logiques: 8
Vitesse du processeur : 4,3 Ghz
Mémoire réelle disponible pour Lightroom : 63033,3 Mo
Mémoire réelle utilisée par Lightroom : 2058,8 Mo (3,2%)
Mémoire virtuelle utilisée par Lightroom : 4367,1 Mo
Taille de la mémoire cache : 0,0 Mo

Version interne de Camera Raw: 18.3 [ 2526 ]
Nombre maximal de liens utilisé par Camera Raw  : 5
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 157Mo / 29468Mo (0%)
Mémoire réelle de Camera Raw: 157Mo / 63033Mo (0%)

Affichages : 1) 3840x2160, 2) 3840x2160
Paramètre PPP du système : 144 PPP (mode haute résolution)
Mode sombre: Non
Composition sur le Bureau activée: Oui
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique : DirectX: NVIDIA GeForce RTX 5090 (32.0.15.9621) - 31.5 GB
Détails du processeur graphique: chargé : Oui, pris en charge : Oui, en cours de calcul : Oui, init : I4_GPU4, dur : success, doux : success, al : Oui, dl : Non
Capacité média du système d'exploitation: true

Dossier de l'application: C:\Program Files\Adobe\Adobe Lightroom CC
Dossier des paramètres : C:\Users\Gentl\AppData\Roaming\Adobe\Lightroom CC
Dossier de la bibliothèque: C:\Users\Gentl\AppData\Local\Adobe\Lightroom CC\Data

Hey @julesd34324828,

It sounds like this issue could be related to your GPU, but we’ll need a bit more information to better understand what’s going on.

Could you please share your system information? You can find it in Lightroom by going to Help > System Info. If you’re able to attach that to your reply, it will help us take a closer look at your setup.

In the meantime, it would be helpful to check whether the Graphics Processing Unit (GPU) is contributing to the problem. When you have a moment, try temporarily disabling the GPU and see if that changes the behavior. This guide walks you through the steps: https://adobe.ly/3Qreqwa

If you’ve already tried any troubleshooting steps, feel free to include those as well. Knowing what you’ve tested so far can help us narrow things down more quickly. Please also share any screenshots or recordings that could help us determin the issue.

^CM