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Participant
September 14, 2020
Question

Lightroom unresponsive while exiting on MacBook Pro

  • September 14, 2020
  • 1 reply
  • 172 views

Hi lately lightroom isnt closing out when i exit the program, and the only eay i can close it is by force shutting down my computer, Macbook Pro if it matters. Does anyone know what i have to do to fix it?

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1 reply

Akash Sharma
Legend
September 14, 2020

Hi there,

 

We're sorry about the experience due to the app freezing while closing it.

 

Please share the version of Lightroom along with your computer's OS. (Like Lightroom Desktop 3.4)

 

Are you able to use the app is you uncheck the option "use graphics processor" under the Preference> Performance menu?

 

To get started, you may checkout the steps mentioned here: https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html

 

Thanks, 

Akash