Lightroom unusable on BOTH MY COMPUTERS

Forum|Forum|5 years ago
May 1, 2020
3 replies
737 views

Opens but as soon as I try to import my images it crashes - whatever I try.

I am working in an office where my job is to edit images of new products and I simply cannot do my job and risk losing it because the arrogant company behind the software won't help.

Creative Cloud

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N

njmorganAuthor

Participating Frequently

Apologies.

Windows 10

Lightroom Classic - latest version 9.2.1

As for steps...

If I insert a media card into the reader, LR starts and then crashes on the Import screen (thumbnails don't appear in the short time before this happens)

If I start LR on its own it survives until I either click import or insert a card like in the first example.

A few weeks ago a similar problem was caused by an update to the Nvidia GTX 1050Ti card in my laptop and I saw a connection. Installed the previous graphics driver and all was well. No such update has since occurred, but as a result the video driveer is not the mmost uo-to-date version.