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Kse37422306rbxm
Participant
June 10, 2026
Question

Lightroom web and ios unable to load photos from cloud

  • June 10, 2026
  • 2 replies
  • 5 views

Yesterday it started with Lightroom for ios on ipad showing error “image missing” with error code t20200914 “too many levels of symbolic links code 62”. Then tried accessing via web on lightroom.adobe.com which initially showed photos but not that specific photo with error “proxy image missing”. Now on lightroom.adobe.com not only those images, but the whole album is just empty screen, as well as many other older albums as well as the “All Photos” on top, even though it shows 19k photos there, clicking on it opens an empty screen.

Please fix, the whole point of using cloud was because could trust that it is going to be reliable, that confidence is now being severely tested.

    2 replies

    dj_paige
    dj_paige
    Legend
    June 10, 2026

    You have posted in the Lightroom Classic forum but your question is not about Lightroom Classic. You will get better help by posting in the Lightroom (Ecosystem) forum.

    C
    Community Manager
    Charlie.comCommunity Manager
    Community Manager
    June 10, 2026

    Hello ​@Kse37422306rbxm 

    I believe this came up within the LR iOS team this week as a new bug seen on the iOS 27 Beta.  Am I right that you are running that beta OS.

    I believe a fix is already identified, and is scheduled to release in future app update.  I can’t confirm exactly when, unfortuantely.

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