Participant

Answered

Lightroom Web Error Rendering

14 replies
1068 views
Translate

Multiple images are throwing Error Rendering when trying load. They were all uploaded today.

[Moved to Lightroom ecosystem forum by moderator]

peter-b8062983Correct answer

Adobe Employee

We had some slowness in the cloud that impacted you. It looks like everything has processed now. Can you try refreshing and confirm you can now see the images? Apologies for the inconvenience here.

-Peter

paolopast

Participant

I've same problem here...picture from iPhone 16 PRO in .heic format won't display on web or Android app stating ERROR RENDERING message...

Translate

Sameer K

Community Manager

Hey, @paolopast. Around the time you left this reply, the rendering of HEIC images experienced downtime. The service was restored a few hours later. If you still see any errors, please feel free to start a new conversation with the required details.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Translate

E

Exquisite_Aurora98A4

Participant

Hey @Sameer K

I'm using Lightoom CC on Mac and am also seeing multiple images with Error Rendering messages when viewing synced files on Lightoom Web and mobile (iOS). All files were synced today and I have the same issue following a full re-sync. Are you still experiencing service downtime issues?

Translate

starpc2Author

Participant

Multiple images are throwing Error Rendering when trying load. They were all uploaded today. This happens in both the Web Application and the Android Application.

Translate

Sameer K

Community Manager

Hey, @starpc2. Welcome to the Lightroom Community. I've merged several of your comments and moved this post to discussions.

The issue in the screenshots can also be expected when the original image does not completely sync to the cloud. Such images are grouped under the Sync Issue tab on Lightroom Web. Are these specific images that show up without thumbnails?

Also, the specific document in the screenshot is a PSD that can be larger, and depending on the network bandwidth, it can take longer to sync up to the cloud. Please share more details about what you see and the specific document properties.

Awaiting your response. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

Translate

KR Seals

Community Expert

Try posting in the Lightroom Ecosystem (Cloud based) forum:

That's specifically for your apps.

Translate

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

starpc2Author

Participant

The issue happens on both lightroom web and on the lightroom android app.

Translate

KR Seals

Community Expert

Is this happening in Lightroom Mobile? Lightroom Desktop? Lightroom Classic? What exact version?

What device/computer are you using? Mac, iOS, Windows? Exact versions of those?

Translate

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

starpc2Author

Participant

This issue is happening to me as well and your support team is refusing to help.

Translate

peter-b8062983Correct answer

Adobe Employee

We had some slowness in the cloud that impacted you. It looks like everything has processed now. Can you try refreshing and confirm you can now see the images? Apologies for the inconvenience here.

-Peter

Translate

starpc2Author

Participant

Yes I can see the images now.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.