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isargent3
isargent3
Participating Frequently
February 28, 2023
Question

Lightroom Will Not Open/Crashes After Splash

  • February 28, 2023
  • 13 replies
  • 1983 views

1. Adobe Photoshop Lightroom

2. OS Name Microsoft Windows 11 Enterprise

  • Processor Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
  • Installed Physical Memory (RAM) 32.0 GB

 

Lightroom no longer opens. It will show the splash screen and then close. I have renamed the SLCache folders, signed in and out, uninstalled and reinstalled, updated my graphic drivers and have still found no solution. 

 

Anything that would allow me to use this specific program would be appreciated. 

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    13 replies

    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    February 28, 2023

    Please go to Help>System Info… and provide us the exact installed version number of your software. 

     

    Rikk Flohr: Adobe Photography Org
      isargent3
      isargent3Author
      Participating Frequently
      February 28, 2023

      There is no Help>System Info that I can find in my CC Desktop application. Below is what I see.

       

      Rikk Flohr-Retired
      Adobe Employee
      Rikk Flohr-Retired
      February 28, 2023

      You need to look at Lightroom not the Creative Cloud Desktop App. 

      Rikk Flohr: Adobe Photography Org
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