Lightroom will not sync even after letting it run for days

Subject: Lightroom Desktop (v. 9.3.1 from the mac app store running on a Mac Studio with M2 chip) Stuck Syncing for Days – Cloud Storage Never Updates

Hello,

I'm having an issue with Lightroom Desktop on my Mac that I have been unable to resolve.

For several days, Lightroom has been stuck in a syncing state. The application appears to be running normally, but the Cloud Storage panel continuously shows:

• Cloud Storage: Calculating...

• Syncing Items spinning indefinitely

The software never completes the sync process, even after being left running overnight and for multiple days.

Things I've already tried:

• Leaving Lightroom open for extended periods

• Confirming my internet connection is stable

• Restarting Lightroom

• Restarting the computer

The attached screenshot shows the current state of the application.

Could you please advise:

1. How can I determine what item(s) Lightroom is attempting to sync?

2. Is there a way to view a sync error log?

3. Are there known issues that cause Cloud Storage to remain in a perpetual "Calculating..." state?

4. Is there a safe method to reset the sync process without risking loss of local photos or edits?

5. Are there any Lightroom diagnostic files I can provide to help troubleshoot the issue?

For reference:

• Lightroom Desktop (please advise if you need the exact version)

• macOS (please advise if you need the exact version)

• Issue has persisted for multiple days

Thank you for any assistance.