Lightroom wont open.

Forum|Forum|6 months ago
April 7, 2026
4 replies
66 views

I emptied my caches, and every time I try log into my account this is what I get.

Correct answer Sameer K

There aren’t any repeated reports about this behavior as of now. You can try resetting the Site settings for Lightroom Web in Chrome.

1 - Go to Lightroom Web (https://lightroom.adobe.com).

2 - Click on the options button in the address bar > Site settings (gear icon)

3 - Click on the Reset Permissions & restart the browser to check if it helps.

Let me know how it goes. Thanks!
Sameer K

A

AuroraVillage

Participant

I was facing the same issue. Resetting permissions helped.

Sameer K

Community Manager

Hey, @charlesd40443115. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

Please share more details about the issue, including the device & operating system. At this point, the given information is too limited for us to help you.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

C

charlesd40443115Author

Participant

@Sameer K hi. Operating on Mac Studio using Chrome as browser. Managed to speak with an Adobe person who asked if I’d cleared Caches, which I had, and he removed it off Chrome and put it back on. However, today, when I log onto Lightroom.Adobe.com I get the same “We’re sorry message…” as above.
Trying on Safari works, there’s something between Chrome and LR perhaps?

Sameer K

Correct answer