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charlesd40443115
Participant
April 7, 2026
Question

Lightroom wont open.

  • April 7, 2026
  • 1 reply
  • 34 views

 

I emptied my caches, and every time I try log into my account this is what I get. 

      1 reply

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      April 9, 2026

      Hey, ​@charlesd40443115. Welcome to the Lightroom Community. I'll need more info to help you figure this out. 

       

      Please share more details about the issue, including the device &  operating system. At this point, the given information is too limited for us to help you.

       

      Thanks!
      Sameer K

      (Type '@' and type my name to mention me when you reply)

      C
      charlesd40443115Author
      Participant
      April 9, 2026

      ​@Sameer K hi. Operating on Mac Studio using Chrome as browser. Managed to speak with an Adobe person who asked if I’d cleared Caches, which I had, and he removed it off Chrome and put it back on. However, today, when I log onto Lightroom.Adobe.com I get the same “We’re sorry message…” as above. 
      Trying on Safari works, there’s something between Chrome and LR perhaps? 

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      April 13, 2026

      There aren’t any repeated reports about this behavior as of now. You can try resetting the Site settings for Lightroom Web in Chrome. 

      1 - Go to Lightroom Web (https://lightroom.adobe.com). 

      2 - Click on the options button in the address bar > Site settings (gear icon)

       

      3 - Click on the Reset Permissions & restart the browser to check if it helps. 

       

      Let me know how it goes. Thanks!
      Sameer K

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