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Bagio619
Participant
July 11, 2022
Question

Ligtroom Mobile (Android) Masking | Unable To Download Select Subject And Sky

  • July 11, 2022
  • 1 reply
  • 1183 views

Hi,

 

  • I have a one plus 8 series mobile and just purchased the premium option in lightroom mobile.. but when I try to download, it's not downloading.. anyone has any option ? My RAM is 8GB.

 

{Thread title updated by moderator}

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    July 11, 2022

    Hi there,


    Thanks for reaching out. We are sorry for the trouble with Lightroom mobile (Android). I'd love to help you figure this out.

    Could you please share the version of Adobe Lightroom & the android OS on your device?

    How much free space do you have on the device? Have you tried to sign out & sign in again?

     

    The masking space is dark. Please try using a different picture or use a freshly imported image.

    Please try to sign out & sign in again in the application. If that does not help, please re-install the application & try again from a different internet network like a mobile hotspot or other Wi-Fi.

    Also, please ensure you allow all the required permissions when prompted.

     

    Let us know how it goes,
    Thanks!

    Sameer K

     

     

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