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May 19, 2024
Question

Literoom photos are ALL GONE

  • May 19, 2024
  • 2 replies
  • 337 views

I have been ujsing Literoom for years, I loggin in this eveing and EVERY SINGLE PHOTO I uploaded is gone... Years of work just gone.... Can anyone help me? I am sick to my stomach

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2 replies

Jim Wilde
Community Expert
Community Expert
May 19, 2024

Can we check which version of Lightroom you are using. Go to Help>System Info and tell us the version Name and Number (it will be the first line below your system details).

 

@selondon is correct if you are using the cloud-centric version, called simply Lightroom, but we need to confirm you are not using the Lightroom Classic version (there would be different guidance if you are using LrC).

May 19, 2024

Lightroom version: 7.2 WAS x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)

Jim Wilde
Community Expert
Community Expert
May 20, 2024

Thanks. 

 

In which case follow the actions specified by @selondon.

selondon
Community Expert
Community Expert
May 19, 2024

Check what is in the Cloud at http://lightroom.adobe.com/

 

Often when users see their photos missing it's due to incorrect Login Details.


If you are sure that the details are correct then check the Deleted Photos also as they will

reman there for a while.