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Participant
November 22, 2022
Question

Logged back into Lightroom Mobile [Android] and my photos are missing

  • November 22, 2022
  • 2 replies
  • 860 views

Today I went to check my lightroom mobile and i had to log back in, though I have no idea why I got logged off... anyway, as soon as the app opens up, all my photos and all my presets are gone, totally completely gone. it's says empty cache, however it also says 75gb used??? I checked Lightroom web, but since i've been using a free version, no pictures were recovered. I have not deleted my app, but would like the over 1200 photos in edit back... I checked the last backup of my phone, but could not recover a previous version of the app and its contents... Kindly requesting some help, pretty please.?!

2 replies

Participant
November 22, 2024

Hi, i had yhe same problem today, did you solve the problem?

Inspiring
November 22, 2022

@MichelleVennekens 

Do Not delete the app!

 

The details you describe seem like you you signed back into Lightroom with a different email address or social service compared to the first time you signed into Lightroom.  

Normally, as a first step, I recommend making a full backup of your device.  However it sounds like you had a recent one, and tried restoring that backup, and still could not see your photos.  Do keep your backup safe.

I recommend trying to sign in with other email addresses or social services you might have used.  Did you sign into Facebook the first time, but Google this time?  If your accounts in those services are based on different email addresses, Lightroom treats those different email addresses as different and unique Lightroom accounts.  Just try all the social sign in and email addresses you might have used.

 

If you can't find the right login, another option if you are on iPhone is to connect to your device to a computer and use iTunes to access the images in your Lightroom app cache.  This will allow you to access all the original photos inside the Lightroom iOS app.  See this How To page: https://helpx.adobe.com/lightroom/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html 

Note: if you are running a newer version of Mac OS, the functionality described in this other page has moved from iTunes to the Mac Finder app.

 

If you are on Android, I'm not sure if there's something similar possible, but other people here who know Android better can share their thoughts.

Participant
November 22, 2022

Hi @Charlie.D 

So i did and redid the logging in with all possible accounts or social services,  Unfortunately no luck. I'm android, samsung s21, so the itunes solution won't help i'm afraid...

 

I last used the app, this past saturday, so somewhere in the last two days i was thrown from the system and logging baclmk on has made a compelte reset.

 

When going deeper inside the folder structure, there is no record found for a .lrcat file.. so basically i'm scared I did lose all my photos, due to this bug???.?! In lightroom???

Inspiring
November 22, 2022

Hi @MichelleVennekens 

I got help from the server team that does point to multiple accounts.  I will send you a direct message to share info more privately.  Look for a separate message from me soon.