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orangetractor73
orangetractor73
Participant
July 5, 2025
Question

Losing recommended presets

  • July 5, 2025
  • 2 replies
  • 151 views

Anyone else keep losing the recommended presets after there's a update in LR mobile? It's just says service not available......its been happening every time there's an update

2 replies

Claire H.
Community Manager
Claire H.Community Manager
Community Manager
July 28, 2025

Hi @orangetractor73, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
July 11, 2025

Hey, @orangetractor73. Welcome to the Lightroom Community. I'll help you figure this out. You have an active subscription. 

What specific Android device are you working on? 

 

Please log in to Lightroom Web and check if everything is synced to the cloud. After this, reinstall the App and check if the issue exists. The categories for Portrait, Cinematic, and skin presets are also available. The presets are available and running fine.

 

Awaiting your response. Thanks! 

Sameer K

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