Lost access to Lightroom despite valid subscription — organization profile issue

@Radiant_inspiration1709 @koons_9491 Can you please send me a private message with your registered Email ID with Adobe?

Regards

Rohit Pandita

Hi,

Thank you for the update. I am experiencing the exact same issue—I also lost access to my account under the 'Redcliff Foundation' profile and was told the same thing about a possible Adobe infrastructure migration.

Now, I've been advised to log in to a new profile (which should be 'Riverside Foundation/Federation'), but I cannot see this new profile in my account options.

When I inquired about the missing 'Riverside Foundation/Federation' profile, I was told the following:

➡ Those who cannot join new

If you’re not seeing the Join Team option for the new profile (Riverside Foundation/Federation) in your Adobe account, then it's still migrating and should be done in the next few days.

You may also please try the following workarounds:

Workaround 1: Go to account.adobe.com and sign out if you’re already logged in. Then, sign in again using the correct email ID with which you purchased the subscription from us.

Workaround 2: You should have also received a 'Get Started with CCE All Apps' email in your inbox. If you don’t see it, check your spam or junk folder as well. Open that email and follow the instructions provided there.

👉 If you’re not seeing the Join Team option for the new profile (Riverside Foundation/Federation) in your Adobe account, then it's still migrating and be done in next few days.

Since the proposed new profile is still not visible, I am looking for confirmation on the migration status of the 'Redcliff Foundation' organization/license and whether there are any further updates on when the 'Riverside Foundation/Federation' profile will actually appear.