Lost all my images after upgrading my account.

Question

Had a full creative cloud sub with uni, my uni stopped funding it so i went to a free account, ive recently upgraded to a subscription again with the same account, now all of my images are gone! Please help.

Rob_Cullen · Answer

If you had/have access to your photos in the Uni plan you would Share/Export files, or use the Downloader App, to get your files into your Mac system. DOWNLOAD CLOUD PHOTOS

Without that access you only option might be to contact Customer Support with a request for the files.

Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.
be patient, it can take quite a while to reach a human

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