lost all my saved and created presets and photos in the app after an update

Hi @Lark_Stanners7191,

Thanks for your patience, and I've received your DM.

I checked the Adobe ID associated with the Outlook email you used to log in to the community, and I don't see any usage in the cloud under that account. That usually indicates one of two things:

• The data was created under a different Adobe ID in the past
• Or the data was stored only locally on the device (which can happen with the free version)

Here's what I recommend next:

• Please go to https://adobe.ly/4pevGQX on a browser
• Try signing in with any other email address you may have used previously (Google login, older email, etc.)
• If the photos or presets exist under another Adobe ID, they should appear there immediately if it were synced to the cloud.

Important note:
• Avoid repeatedly signing in with different email IDs inside the Android app itself. Logging in with the wrong account multiple times can overwrite or disconnect local data.

Also, please check this on your phone:
• Go to Phone Settings > Apps > Lightroom > Storage
• Let us know if there is still a significant amount of local data present or if it shows close to zero

Please share any email addresses you recall using with the Lightroom application via direct message.

Once we know whether the data exists under another Adobe ID or was local, we'll know better.

Best regards,
Anshul Saini

Are you using the free version of Lightroom Mobile, or are you a paid subsciber? If you are using the free version, did you remove the app before downloading and installing the update?

There appears to be a bug in the forum sofware which is preventing URL image attachments from showing, so can you repost the screenshot by using the "Insert Photo" icon for in in-line attachment in your forum reply box, as per this:

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